Privacy Policy
Privacy Policy for Users / Customers
Effective Date: [Insert Date]
This Privacy Policy applies to all users (“You”) who access or use our Pharmacy App / Platform to browse, purchase, or interact with our services.
1. Information We Collect from Users
We may collect the following information when you register, browse, or make purchases on the Platform:
Account Information
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Name
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Email address
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Phone number
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Delivery address
Payment Information
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Payment method details (credit/debit card, UPI, wallet, etc.)
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Billing information
Health & Prescription Information
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Prescription details (if applicable)
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Health preferences (for personalized recommendations)
Usage & Analytics
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Login activity and device information
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Pages visited, products viewed, and interaction history
Communications
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Messages with customer support
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Feedback, complaints, or reviews submitted on the Platform
2. How We Use User Information
We use user data for the following purposes:
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To create, verify, and manage your account
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To display products, process orders, and fulfill deliveries
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To process payments, refunds, and transaction records
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To communicate with you regarding updates, offers, and support
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To analyze usage and improve our services and user experience
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To comply with regulatory, tax, accounting, and pharmacy-related requirements
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For internal auditing, fraud prevention, and risk management
3. Sharing User Data
We may share your information with trusted third parties only as necessary:
Delivery / Logistics Partners
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To ensure proper delivery of your orders
Payment Processors & Banks
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For payment processing, verification, and refunds
Service Providers
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Hosting, analytics, customer support, marketing tools
Regulatory & Legal Authorities
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When required by law (tax audits, legal compliance, public health regulations)
We do not sell user data to third parties.
4. Data Security & Retention
We maintain robust security measures including:
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Technical safeguards: encryption, secure servers
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Administrative controls: restricted access, monitoring
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Physical protections: secured storage systems
Data is retained:
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Only for as long as required by law or operational purposes (tax, accounting, pharmacy compliance)
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Archived or deleted according to our internal retention policy
5. User Rights & Responsibilities
User Responsibilities
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Providing accurate account, contact, and payment information
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Complying with applicable laws when ordering health-related products
User Rights
Subject to legal obligations, you may:
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Request access to your personal data
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Request corrections to inaccurate information
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Request deletion of your data (where legally permissible)
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Manage marketing communication preferences
6. Communication & Marketing
We may send users:
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Platform updates
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Offers, promotions, and newsletters
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Policy changes or new features
You may opt-out of marketing communications at any time, except for essential service notifications (e.g., order updates).
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time:
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Users will be notified of major changes via email or in-app notifications
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Continued use of the Platform after changes constitutes acceptance of the updated policy
